Legacy Consoles Frequently Asked Questions

 

  • What does “Refurbished” mean at Legacy Consoles?

Refurbished means the consoles are as close to new condition on the inside as well as the outside. Every Legacy Console is disassembled, cleaned and has new thermal paste applied (if applicable) to ensure the console runs cool and quiet.

  • How do you test your consoles?

We test all consoles by playing games! Each console is run for 20-30 minutes to ensure proper functionality and that there are no hidden issues. A couple different game disc's will be run to ensure the console is reading games properly.

  • What comes with my console?

Every console comes with 1 controller, power cable and AV/ HDMI cable.

  • Do your consoles come with a warranty?

All items sold on Legacyconsolesco.com come with 1 year defective warranty that starts from date of purchase. Things such as disc read errors, over heating, and crashing are all covered. We do not cover user inflicted damage. 

  • What is your return policy?

All returns due to defects that are within 30 days of the order date are accepted with no restocking fee or shipping charges. We do not charge for return shipping as the item should have worked perfectly to begin with and we own any mistakes. We choose not to inconvenience our customers any further by charging return shipping on something that didn't work. We also accept returns due to change of mind within 30 days of the order date. Refunds will be process minus shipping charges and a 15% restocking fee. 

  • How quickly will my order ship?

All orders are process and shipped withing 3 business days. Holiday seasons can see processing times increase from 3 days to 4-5 days. 

  • Do you offer free shipping?

We offer free shipping on all orders over $50.

  • Do you offer local pickup in Phoenix?

Yes we offer local pickup. Please email or text us with your order number within 24 hours of the order letting us know you'd like to pick up. Any orders not picked up within 5 business days will be refunded back to the original payment method minus a 15% restocking fee.

  • Are your games and controllers tested before being sold?

Yes, All games and controllers are tested prior to being shipped. We test every game by playing it to the first level. if there is an issue later in the game that would fall under our 1 year warranty and would be eligible for a free repair or exchange for another disc. Controllers are tested and ensured to be drift free. 

  • Are the consoles and games you sell authentic?

Yes, we only sell authentic items. We do not sell emulation stations or reproduction games. 

  • How can I contact Legacy Consoles if I have a question or problem?

We are available by phone Mon-Fri 9am-7pm Mountain time. If outside business hours please text or email us at (805)-710-5628 or LegacyconsolesLLC@gmail.com